Warranty Instructions 

  • Please review FLYTLAB warranty details, below.
  • Warranty inspection and service is arranged through and approved by FLYTLAB customer support.
  • If you think you may require warranty service, please contact FLYTLAB customer support via e-mail or at www.FLYTLAB.com/Customer support.
  • US & Canada warranty services will NOT provide paid shipping labels.
  • Warranty services are given priority and will be processed within 7 business days upon receipt of merchandise.

 

FLYTLAB Warranty Policy

FLYTLAB 10 Year Ltd. Warranty Information

FLYTLAB, Inc. warrants FLYTLAB against defects in materials and workmanship under normal use for a period of ten (10) years from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, FLYTLAB will either (a.) Repair the product defect, (b.) Exchange the product with a one of the same model or provide a functionally equivalent product if that model is no longer available.

The Limited Warranty does not apply to normal performance degradation of batteries, Water Chamber, Air Chamber, Cartridges pieces or neglecting to adhere to cleaning instructions. FLYTLAB Warranty is only serviceable in the US & Canada, as FLYTLAB is only available for purchase in the US & Canada at this time.

Exclusions and Limitations 

The Limited Warranty applies only to products manufactured by FLYTLAB, Inc. that can be identified by the “FLYTLAB” trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized FLYTLAB distributor.

The Limited Warranty does not apply to any non-FLYTLAB products.

This warranty does not apply to (a) damage caused by accident, abuse, misuse, natural disasters, acts of robbery, or other external causes; (b) to damage caused by operating the product outside the permitted or intended use as described by FLYTLAB; (c) to a product or part that has been modified to alter functionality or capability; (d) to cosmetic damage, including but not limited to scratches, dents, and broken plastic.

Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay Amazon or Craigslist. FLYTLAB warranties only apply to devices purchased at any authorized retailer serviced by an authorized FLYTLAB distributor. For questions regarding authorized retailers, please contact us via email at www.FLYTLAB.com/Customer support. *Intentionally opening up or disassembling your device in any way will void your warranty.

Return Policy

Please carefully research the product you are interested in prior to purchasing. Refunds are only available for new and unused devices purchased on FLYTLAB.com. If the box is opened a refund cannot be given. Refunds for devices purchased through an authorized FLYTLAB retailer, must be processed at the place of purchase.

Claims process:

To obtain remedies under this Warranty, FLYTLAB must receive Consumer’s claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization (“RMA”) from FLYTLAB and return the defective Device together with proof of purchase to the address specified by FLYTLAB in connection with the RMA. Consumer shall bear the cost of shipping the Device to FLYTLAB. By sending the Device, Consumer agrees to transfer ownership to FLYTLAB for the purpose of repairing or replacing the unit. FLYTLAB may not return the original Device to Consumer. FLYTLAB warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, FLYTLAB shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to FLYTLAB without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of at FLYTLAB’s sole discretion.

To obtain an RMA from FLYTLAB, please follow instructions outlined clikc here

Return Status Questions

If you have returned your order and received an RMA #, but have further questions regarding your refund, please contact us by clicking here.
In the message, please include your RMA number to help us quickly track the status of your return..
Warranty

Contacting FLYTLAB  – The best place to get support for FLYTLAB products is by contacting our FLYTLAB Support Team. We are here to respond to all of your inquires within 23-48 hours

Flytlab’s Service Email: support@flytlab.com

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