FLYTLAB‘s GUARANTEE
All of FLYTLAB’s products purchased directly from FLYTLAB are covered by a 30 Days Money Back Guarantee. If you are not 100% satisfied with your product, return the product pursuant to the terms of the instruction book or website. If the tamper-proof seal is broken, or the product is no longer factory sealed, a refund will not be given. Proof of purchase is required. Refunds will include the purchase price, less processing and handling. See Return Policy below for return details.
FLYTLAB LTD WARRANTY
WARRANTY INSTRUCTIONS
Please review FLYTLAB warranty details below:
Warranty inspection and service is arranged through and approved by FLYTLAB customer support.
If you think you may require warranty service, please contact FLYTLAB customer support via email. FLYTLAB does NOT provide pre-paid shipping labels for warranty claim returns.
Warranty services are given priority and will be processed within 7-10 business days upon receipt of merchandise.
All units sent in for warranty servicing MUST be accompanied by a valid RMA#. Units received without a valid RMA# will NOT be serviced.
When shipping a unit to our support office, we recommend that you select a shipping service that provides tracking information and forward this information to FLYTLAB Support for proof of shipping/delivery.
FLYTLAB is NOT responsible for packages/orders that are lost or stolen during transit to our support office or in route to customer location.
For warranty claims coming from outside the US or Canada, customer is responsible for all International shipping and customs fees.
FLYTLAB WARRANTY DETAILS
FLYTLAB Ltd. warrants FLYTLAB products against defects in materials and workmanship under normal use. Warranty coverage varies by device- Please check individual product page for specific warranty information regarding your device. Warranty coverage begins from the date of retail purchase and coverage is valid ONLY for the original end-user purchaser.
If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, FLYTLAB will either: a) Repair or b) Replace the device. While we do our best to issue you a replacement that is the same color and/or style as the one sent in for servicing, replacement devices are subject to availability. In the event we cannot match the color and/or style of the device being replaced, you will receive either a) The same device in a different color or b) A functionally equivalent device of similar value. This decision will be made at the sole discretion of FLYTLAB.
The Limited Warranty does not apply to normal performance degradation of batteries, glass mouth pieces or neglecting to adhere to cleaning instructions.
EXCLUSIONS AND LIMITATIONS
The Limited Warranty applies only to products manufactured by FLYTLAB Ltd. that can be identified by the “FLYTLAB” trademark, trade name, or logo affixed to them and purchased at an “Authorized Retailer” who is serviced by an authorized FLYTLAB distributor.
The Limited Warranty does NOT apply to any non-FLYTLAB products.
This warranty does NOT apply to (a) damage caused by accident, abuse, misuse, natural disasters, acts of robbery, or other external causes; (b) to damage caused by operating the product outside the permitted or intended use as described by FLYTLAB; (c) to a product or part that has been modified to alter functionality or capability; (d) to cosmetic damage, including but not limited to scratches, dents, or broken plastic, glass or metal.
*Intentionally opening up or disassembling your device in ANY way will void your warranty. *
Important: Warranty applies to original end-user purchaser only and is NON-TRANSFERABLE. Warranty DOES NOT apply should you purchase through a 3rd party reseller/platform such as eBay, Craigslist, etc. FLYTLAB warranties only apply to devices purchased from an “Authorized Retailer” which have been serviced by an authorized FLYTLAB distributor.
For questions regarding authorized retailers, please contact us via email at support@flytlab.com.
Send the product to the following return address:
Return or Warranty Replacement
FL Support (RMA#)
127 S 8th Ave, Suite A
Cit Of Industry, CA 91746
“CTRL” LIMITED WARRANTY
HOW LONG DOES THE WARRANTY LAST?
“CTRL” comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. Valid proof of purchase date must be provided prior to receiving warranty service. If no valid proof of purchase date is given, the warranty start/end dates will be determined by the date of device manufacture using the device serial number.
WHAT DOES THE WARRANTY COVER?
FLYTLAB only warrants the “CTRL” against defects in materials and workmanship under normal use, for 1 year from the date of retail purchase from www.flytlab.com or from a FLYTLAB “Authorized Retailer” by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Please visit www.flytlab.com for a list of Authorized “CTRL” Retailers.
WHAT IS NOT COVERED BY THE WARRANTY?
“CTRL” Mouth Piece, Silicone Mouth Piece Cover, and USB Cable are not covered by this warranty; Any non-FLYTLAB products, any FLYTLAB products other than the “CTRL” device;
Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances);
Damage caused by loading anything other than the intended cartridges into device, or loading improper materials into the cartridges provided will void the warranty; Damage caused by operating the device outside the permitted or intended use as described by FLYTLAB in the device manual; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by FLYTLAB or (2) attributable to accessories or attachments authorized or recommended by FLYTLAB but where usage thereof was outside of normal or recommended guidelines;
Damage to the device as a result of improper cleaning methods; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic, glass or metal; Any device where the serial number has been tampered with, erased/obscured or is not genuine; Normal performance degradation of batteries. Please contact FLYTLAB Customer Support for more information on battery degradation; Opening, disassembling or tampering with your device in any way voids all Warranties.
WHAT WILL FLYTLAB DO?
If a valid claim is received under this Limited Warranty, within the 10-year warranty period, FLYTLAB will, at its discretion, either: (a) Repair the defect; or (b) Exchange the product for a new one of the same model or provide a functionally equivalent product if that model is no longer available. Except as stated herein, FLYTLAB makes no other express warranty.
“LIFT” LIMITED WARRANTY
HOW LONG DOES THE WARRANTY LAST?
“LIFT” comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. Valid proof of purchase date must be provided prior to receiving warranty service. If no valid proof of purchase date is given, the warranty start/end dates will be determined by the date of device manufacture using the device serial number.
WHAT DOES THE WARRANTY COVER?
FLYTLAB only warrants the “LIFT” against defects in materials and workmanship under normal use, for 1 year from the date of retail purchase from www.flytlab.com or from a FLYTLAB “Authorized Retailer” by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Please visit www.flytlab.com for a list of Authorized “LIFT” Retailers.
WHAT IS NOT COVERED BY THE WARRANTY?
“LIFT” Mouth Piece, Lid, Silicone Sleeve, Power Adapter & Micro USB Cable and Mouth Piece Sets, including stem, O-rings and/or lid are not covered by this warranty; Any non-FLYTLAB products, any FLYTLAB products other than the “LIFT” device; Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances);
Damage caused by loading anything other than the intended cartridges into device, or loading improper materials into the cartridges provided will void the warranty;
Damage caused by operating the device outside the permitted or intended use as described by FLYTLAB in the device manual; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by FLYTLAB or (2) attributable to accessories or attachments authorized or recommended by FLYTLAB but where usage thereof was outside of normal or recommended guidelines;
Damage to the device as a result of improper cleaning methods; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic, glass or metal; Any device where the serial number has been tampered with, erased/obscured or is not genuine; Normal performance degradation of batteries. Please contact FLYTLAB Customer Support for more information on battery degradation; Opening, disassembling or tampering with your device in any way voids all Warranties.
WHAT WILL FLYTLAB DO?
If a valid claim is received under this Limited Warranty, within the 1-year warranty period, FLYTLAB will, at its discretion, either: (a) Repair the defect; or (b) Exchange the product for a new one of the same model or provide a functionally equivalent product if that model is no longer available. Except as stated herein, FLYTLAB makes no other express warranty.
“FLYT STIK” LIMITED WARRANTY
HOW LONG DOES THE WARRANTY LAST?
“STIK” comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. Valid proof of purchase date must be provided prior to receiving warranty service. If no valid proof of purchase date is given, the warranty start/end dates will be determined by the date of device manufacture using the device serial number.
WHAT DOES THE WARRANTY COVER?
FLYTLAB only warrants the “STIK” against defects in materials and workmanship under normal use, for 1 year from the date of retail purchase from www.flytlab.com or from a FLYTLAB “Authorized Retailer” by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Please visit www.flytlab.com for a list of Authorized “STIK” Retailers.
WHAT IS NOT COVERED BY THE WARRANTY?
“STIK” Mouthpiece, Heating Chambers (Ceramic Slab & Dual-Coil Quartz), Charging Dock & Micro USB Cable, Cleaning Tool and Cap are not covered by this warranty;
Any non-FLYTLAB products, any FLYTLAB products other than the “STIK” device;
Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances);
Damage caused by loading anything other than the intended cartridges into device, or loading improper materials into the cartridges provided will void the warranty;
Damage caused by operating the device outside the permitted or intended use as described by FLYTLAB in the device manual; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by FLYTLAB or (2) attributable to accessories or attachments authorized or recommended by FLYTLAB but where usage thereof was outside of normal or recommended guidelines;
Damage to the device as a result of improper cleaning methods; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic, glass or metal; Any device where the serial number has been tampered with, erased/obscured or is not genuine; Normal performance degradation of batteries. Please contact FLYTLAB Customer Support for more information on battery degradation; Opening, disassembling or tampering with your device in any way voids all Warranties.
WHAT WILL FLYTLAB DO?
If a valid claim is received under this Limited Warranty, within the 1-year warranty period, FLYTLAB will, at its discretion, either: (a) Repair the defect; or (b) Exchange the product for a new one of the same model or provide a functionally equivalent product if that model is no longer available. Except as stated herein, FLYTLAB makes no other express warranty.
“H2FLO” LIMITED WARRANTY
HOW LONG DOES THE WARRANTY LAST?
“H2FLO” comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. Valid proof of purchase date must be provided prior to receiving warranty service. If no valid proof of purchase date is given, the warranty start/end dates will be determined by the date of device manufacture using the device serial number.
WHAT DOES THE WARRANTY COVER?
FLYTLAB only warrants the “H2FLO” against defects in materials and workmanship under normal use, for 1 year from the date of retail purchase from www.flytlab.com or from a FLYTLAB “Authorized Retailer” by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Please visit www.flytlab.com for a list of Authorized “H2FLO” Retailers.
WHAT IS NOT COVERED BY THE WARRANTY?
“H2FLO” Mouth Pieces, Water Chamber, Air Chamber, Power Adapter & Micro USB Cable, Cleaning Tools and Grinder are not covered by this warranty; Any non-FLYTLAB products, any FLYTLAB products other than the “H2FLO” device; Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances); Damage caused by loading anything other than the intended cartridges into device, or loading improper materials into the cartridges provided will void the warranty; Damage caused by operating the device outside the permitted or intended use as described by FLYTLAB in the device manual;
A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by FLYTLAB or (2) attributable to accessories or attachments authorized or recommended by FLYTLAB but where usage thereof was outside of normal or recommended guidelines; Damage to the device as a result of improper cleaning methods;
Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic, glass or metal; Any device where the serial number has been tampered with, erased/obscured or is not genuine; Normal performance degradation of batteries. Please contact FLYTLAB Customer Support for more information on battery degradation; Opening, disassembling or tampering with your device in any way voids all Warranties.
WHAT WILL FLYTLAB DO?
If a valid claim is received under this Limited Warranty, within the 1-year warranty period, FLYTLAB will, at its discretion, either: (a) Repair the defect; or (b) Exchange the product for a new one of the same model or provide a functionally equivalent product if that model is no longer available. Except as stated herein, FLYTLAB makes no other express warranty.
“FUSE” LIMITED WARRANTY
HOW LONG DOES THE WARRANTY LAST?
“FUSE” comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. Valid proof of purchase date must be provided prior to receiving warranty service. If no valid proof of purchase date is given, the warranty start/end dates will be determined by the date of device manufacture using the device serial number.
WHAT DOES THE WARRANTY COVER?
FLYTLAB only warrants the “FUSE” against defects in materials and workmanship under normal use, for 1 year from the date of retail purchase from www.flytlab.com or from a FLYTLAB “Authorized Retailer” by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Please visit www.flytlab.com for a list of Authorized “FUSE” Retailers.
WHAT IS NOT COVERED BY THE WARRANTY?
“FUSE” Mouth Piece, Cartridges (Dry, Concentrate and Liquid), Power Adapter & Micro USB Cable, Cleaning Tools, Refillable Bottle and Grinder are not covered by this warranty;
Any non-FLYTLAB products, any FLYTLAB products other than the “FUSE” device;
Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances);
Damage caused by loading anything other than the intended cartridges into device, or loading improper materials into the cartridges provided will void the warranty;
Damage caused by operating the device outside the permitted or intended use as described by FLYTLAB in the device manual;
A device or part that has been modified to alter functionality or capability;
Damage to the device (1) attributable to accessories or attachments not authorized or recommended by FLYTLAB or (2) attributable to accessories or attachments authorized or recommended by FLYTLAB but where usage thereof was outside of normal or recommended guidelines; Damage to the device as a result of improper cleaning methods;
Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic, glass or metal; Any device where the serial number has been tampered with, erased/obscured or is not genuine; Normal performance degradation of batteries. Please contact FLYTLAB Customer Support for more information on battery degradation;Opening, disassembling or tampering with your device in any way voids all Warranties.
WHAT WILL FLYTLAB DO?
If a valid claim is received under this Limited Warranty, within the 1-year warranty period, FLYTLAB will, at its discretion, either: (a) Repair the defect; or (b) Exchange the product for a new one of the same model or provide a functionally equivalent product if that model is no longer available. Except as stated herein, FLYTLAB makes no other express warranty.
