Successfully placed orders will receive an email confirmation with your order details. If you don’t receive this email after your order is placed, please check your spam filter or contact us to confirm your order has been received. Packages will typically ship within 24 hours of order, except on weekend orders which may take up to 48 hours. Orders will be shipped from California and can be tracked via USPS for arrival dates. You will be contacted with your tracking number when your order is shipped and on its way to you.
All prices are in U.S. dollars.
Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email of such change on your order.
RETURNS & EXCHANGES:
Returns are only available for new and unopened products purchased through www.flytlab.com and must be returned directly to FLYTLAB within fourteen (14) days of the date of delivery. If the tamper-proof seal is broken, or the product is no longer factory sealed, a refund will not be given.
In addition, all sales are final for Clothing and Apparel items. Products purchased through a FLYTLAB “Authorized Retailer” will not be refunded by FLYTLAB; in such case, any refunds must be obtained from the “Authorized Retailer” where the product was purchased and are subject to that retailer’s return policy.
A product purchased through www.FLYTLAB.com, which arrives faulty or becomes defective within 30 days of purchase may be exchanged for a replacement. In the event the item you purchased is no longer available, an equivalent item will be offered in its place. Clothing and Apparel items are not eligible for exchange.
ALL Return and Exchange requests must first be sent to firstname.lastname@example.org and receive approval via an RMA# before being shipped back. Any item sent back without an RMA# will not be processed and will only be returned at the sender’s expense. You are responsible for paying the shipping costs associated with Returning/Exchanging your item. Shipping costs are non-refundable. FLYTLAB will cover the return shipping cost for qualified Exchanges.
Pack the product carefully. Include a note inside the box with your name, address, phone number, email, reason for return and if you are requesting a refund or replacement. To avoid delay, place the note inside the box on top of the product/packaging. Write the return authorization number on the outside of the box. Send the package using a method that provides a tracking number (FedEx, USPS or UPS). Please retain a copy of the tracking number so that you may track progress. FLYTLAB is not responsible for processing return requests if there is no proof the product was delivered to us, or lost packages or products shipped to us in error.
Once your item has been received and inspected, you will receive a follow-up email regarding the status of your Return/Exchange request. Approved Refunds will be applied back to your card or original payment method within 7-10 business days. Replacements for faulty/defective items approved for Exchange will be shipped out within 7-10 business days and you will receive a shipping confirmation email with tracking information. In the event, your Return/Exchange request is denied and you would like your item back, you will be responsible for covering the return shipping costs.
Send the product to the following return address:
Return or Warranty Replacement (RMA#)
127 S 8th Ave, Suite A
Cit Of Industry, CA 91746
We are happy to answer any questions or help you with returns. Email us at email@example.com